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Returns

When you return a Product to us:

9.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation, and in this case, we will refund the purchase price of the Product in full but you will be responsible for the cost of returning the item to us;

9.1.2 if you have notified us in accordance with paragraph 20.2 that you do not agree to any change in these terms and conditions or in any of our policies, or you claim that the Product is defective within seven days of receiving the goods, you will return the Product to us and we will examine the returned Product and notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.

9.2 If you are based on the UK mainland, Products returned by you under clause 9.1.2 will, subject to examination by us, be refunded in full, including a refund of the delivery charges for sending the Product to you and the cost incurred by you in returning the Product to us.

9.3 If you are based outside the UK mainland, Products returned by you under clause 9.1.2 will, subject to examination by us, be refunded in full, including a refund of the delivery charges for sending the Product to you, but not including the cost incurred by you in returning the Product to us.

9.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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